"Remote hands" refers to a managed service where you use qualified staff in the data center for various "remote hands and eyes" engineering services at rack and server level, or for services related to installation, maintenance, and troubleshooting for hardware, network, and cable management. Replacing components and inventory management are also possible. With the advent of the cloud, the "remote hands and eyes" service is gradually declining.

Examples of "remote hands and eyes" tasks are:

• Pre-cabling of patch panels and equipment;
• Technical support and problem solving;
• Removing, installing and configuring equipment;
• Conducting visual inspections;
• ...