In recent years, the hospitality industry – the hotel sector in particular – has been moving towards a more customer-centric approach, a movement accelerated by the COVID-19 pandemic. Gerald Lampaert, Hotelier himself and Strategic Advisor for Pandox hotels in Belgium, witnessed first-hand what major impact the pandemic has had on the hospitality business. “At Pandox we’re just glad we were already taking the first steps to migrate our IT infrastructure to LCL’s data center.”